Cracking the Code

While the rest of retail chases customers with markdowns and flash sales, luxury brands profit from saying no. Here's why the world's most exclusive brands would rather burn inventory than discount it.

While the rest of retail chases customers with markdowns and flash sales, luxury brands profit from saying no. Here's why the world's most exclusive brands would rather burn inventory than discount it.

Here’s the hard truth most boardrooms quietly ignore: Your brand is either building equity, or burning it up. And in most cases, the savings you celebrate are far smaller than the losses you absorb.

When the most disruptive industry on the planet starts to sound like it’s reading from a script, you know something’s wrong.

Here’s the hard truth most boardrooms quietly ignore: Your brand is either building equity, or burning it up. And in most cases, the savings you celebrate are far smaller than the losses you absorb.

Here’s the hard truth most boardrooms quietly ignore: Your brand is either building equity, or burning it up. And in most cases, the savings you celebrate are far smaller than the losses you absorb.

Most companies treat brand as a cost. But the data shows it’s one of the few investments that consistently multiplies pricing power, retention, sales velocity, and enterprise value.

Differentiation, Disruption, and Transformation aren't strategies. They’re outcomes of what happens when you build an effective strategy.

How cultural identity expands mental availability by creating fresh cues, contexts, and associations for brands to be noticed and remembered.

Sharp showed us how brands grow. But in crowded markets where salience is a given, the next edge is shaping memory itself.

In a world of sameness and skepticism, trust—not tactics—is what builds brands that last.

Brands pour time and money into standing out—only to find themselves stuck in an ocean of brand blur. What if the key to lasting relevance has nothing to do with being louder, bolder, or more unique?

For decades, brand strategy was built around differentiation—finding white space in the market and crafting a unique identity. The idea was simple: be different, and you’ll win. But in 2025, differentiation is no longer a reliable strategy.

Ad agencies are getting strategy all wrong. We’re talking to ourselves. In love with our own brilliance. What do agencies sell today? Creativity. How do we get there? Insights. How do we prove our worth? Award shows that we created ourselves—to celebrate ourselves. We’ve forgotten our primary purpose (and replaced it with Brand Purpose), which is to sell. To drive measurable growth for our clients' brands.

Marketers have been told brand purpose drives loyalty, but customers buy solutions, not missions. Leading with purpose delays connection and creates confusion. The brands that win focus on solving customer pain points, not global societal problems.

Integration isn’t achieved through rule books. It’s born from creative inspiration. Brand books, while necessary, are static. They are “rule books” that say “no” more often than “yes.” They inform, but they rarely inspire. Worse still, they tend to gather dust in a closet after their initial unveiling, leaving many parts of the organization underserved.

The age of the USP (Unique Selling Proposition) is over, and in its place stands a new brand strategy champion: the CVP, or Compelling Value Proposition. For decades, the USP reigned as the cornerstone of brand strategy, teaching marketers to focus on differentiation and their unique offerings. But today’s markets have become so hyper-competitive that differentiation alone is not enough to win.

The streaming space has become an intensely fierce battleground. A relentless contention of brands competing for our attention and loyalty. But it's not just about who has the biggest library or the flashiest original series. The streaming brands that win this battle are the ones who understand that streaming is not only about the content. It's also about creating an extraordinary brand experience.

The streaming space has become an intensely fierce battleground. A relentless contention of brands competing for our attention and loyalty. But it's not just about who has the biggest library or the flashiest original series. The streaming brands that win this battle are the ones who understand that streaming is not only about the content. It's also about creating an extraordinary brand experience.

The brand landscape has shifted massively over the past decade, and this shift is only becoming more critical for brands to understand and act upon. Customers aren't just buying products or services anymore. They're buying experiences. In 2024 and beyond, your brand isn't what you tell people it is. It's how you make them feel at every single touchpoint. To win people over, you need to be a brand-experience architect.

Let’s all wake up and smell the robot takeover. AI is reshaping the landscape. You can either ride the wave or get swept away. Think of AI as a double-edged lightsaber for your brand. It can illuminate new possibilities or leave you dismembered. The battleground for brand loyalty has now shifted. Besides the competition, your biggest threat might be the algorithm.

CMOs, let's cut through the corporate fluff. 2024 is a pivotal year. The market is bumpy. Opportunities are fleeting. The same old marketing tricks are wearing thin. But it's not a time to panic. It's a time to take the reins and build a brand that will not only survive, but thrive for years to come. Here are 5 principles to help you fight the good fight.

With consumer spending cooling down, luxury brands depend disproportionately on high-net-worth customers who are impervious to inflationary slings and arrows. Competing for the world’s most discriminating customers compels luxury brands and creative agencies to find the right brand strategy and execute it flawlessly.

De-positioning highlights the customer pain points you solve better than your competitors do while simultaneously underscoring the discrepancy. What you solve for customers is your ‘hero pain point’ – the foundation of your competitive strategy.

Just be yourself, remember hearing that growing up? But, what is a self? How do I find myself? How do I understand my talent and my potential? How do I find a reason for being? What is life? These are the same questions you should be asking when developing a brand personality.

Newsflash: information is everywhere. Attention spans are shorter than ever. Very few people are going to take the time to read your whole website. Shocking, right? In a world of endless options and companies trying to win your loyalty, it’s increasingly hard for a brand to make a connection.

Tech giants and startups are in a constant battle for the spotlight, each trying to cast a spell on a digitally-savvy audience. Surprisingly, many still lean on branding agencies anchored in yesterday's tactics.

Brand positioning is all about owning a single idea in the mind of the market. The most competitive brand positionings do two things at the same time. One: they solve for the most relevant needs of your target customer. Two: they highlight a positive about your company and that positive shines a negative light on your competitors.

While aspirational spending wanes, ’true luxury’ reigns. Downward brand extensions are falling out of fashion as luxury brands narrow focus to compete for inflation-proof consumers.

Nearly a decade ago, Google’s pivotal study confirmed what our B2B brand consulting team members had already figured out firsthand: B2B buying decisions are highly emotional, especially compared to B2C decision-making.

Want to know the most overall effective brand strategy? It’s called de-positioning and it strategically highlights a positive feature of your brand to weaken your competitor’s position against you. Here’s what you need to know.

US demand for healthcare is stronger than ever, driven by an aging population, increases in health insurance coverage, and soaring rates of chronic disease. At the same time, unnerving provider shortages and rampant medical debt undermine consumer confidence.

There’s one thing all customers across all segments including B2B and B2C want, and that’s simplicity. Our digital life is overwhelming and our brains don’t have the ability to handle the chaos. So our quest for simplicity keeps us focused on what matters.

Performance marketing and brand marketing solve two separate problems. Performance marketing is transactional. It solves problems for you by making measurement the impact. Brand marketing is emotional. It solves for your customers by making a meaningful impact.

Ask not how your branding agency can help you change the world. Ask how your branding agency can help grow your business.

Recent research suggests a surprising gap between what B2B brands communicate to customers and what customers really want to hear.

A study commissioned by Google and The Corporate Executive Board Company (CEB) places the blame for poor sales performance squarely upon the shoulders of brand managers.

What happens if your brand makes a bold change and it backfires? Whatever the reason, you’re seeing a wave of negative feedback on social media – which feels pretty devastating when you’ve just invested time and resources on your project.

But they still do it, shoving the proverbial five pounds in the four pound bag. And so I must say, we’re in the midst of a true branding crisis—a crisis of wordiness, of TMI and unabashed oversharing. We’re in a Crisis of Content.

Has the word "disruption" been thrown around so much that it's lost all its power? The idea of brand disruption has been thrust so far into the limelight, businesses are clamoring to disrupt without really knowing if it's the right business move to make.

An interesting trend we’ve noticed with clients and prospects in the past year is that cultivating new business isn’t the first thing of importance on their list. It’s recruiting.

Is Weight Watchers’ name change the right brand strategy? On the heels of Weight Watchers’ recent rebrand, Adweek published a scathing critique, calling the rebrand “directionless and forced.”